Updating Payments
Updating your Payment Card for your EverChew Subscription
Changes must be handled through ShopPay
Recent Security updates have changed the way that credit cards are updated for your subscriptions. Since this has proven very confusing, we made this instruction guide to ease the journey to updating your credit card.
For background, this update affects all Shopify stores. Shopify uses "Shop Pay" to process payments, and they host either the Shop mobile app or shop.app website for shopping and order tracking.
The new restrictions:
- Changes can only be made via the Shop App or the shop.app website.
- If you don't have a Shop account, you will have to create one.
- You can no longer update a card’s expiration date--you have to delete the card and add it again with the updated date.
Updating via the Shop Phone App
When you get a notification from EverChew that your card is expired, follow these steps:
- Tap Launch the Shop app on your mobile phone or tablet.
- Tap your icon in the upper left corner (J in this image):
- Now you can tap to update:
- Tap "Add a payment method" to add a card (even if it's just the old one with a new expiration date):
Thanks for taking these extra steps to keep your doggo supplied with sticks. They will thank you for it with wags and licks.
Updating via the shop.app website
When you get a notification from EverChew that your card is expired, these are the steps:
- Browse to https://shop.app/account and login if requested.
- Click the little letter icon in the lower left (J in the image) to access your account:
- Click your EverChew Subscription box partway down the screen:
- Now you can click to update:
- Click "Add a payment method" to add a card (even if it's just the old one with a new expiration date):
That's it! Your doggo thanks you for taking the trouble.
You can contact our team at info@everchew.com where a real human will reply.
You can also call us at 512-249-2890 where a machine will probably answer, but a real human will listen and respond.
Let customers speak for us
We got the bully stick holder for our puppy, Finn, for safe chewing, and he loves it. We recently added another shelter pup, Cora, so we bought a second holder. We continued with this product because it has held up really well. The first holder is pretty rough from all the use, but is still working well.
This is the only bully stick our family gives our dog. A true treat that, for years, has never been rejected. The holder is a plus, still going strong for years.
Everchew bullysticks and holder are the best money I spend on my mini aussie, Scout. She LOVES her bullysticks.
My dog loves these bulky sticks and I love the chew holder for his safety. I am a repeat customer and recommend this product to all my friends.
These keep my 1 year old Corgi occupied for 30-45 mins. He loves to chew! I dont feed him rawhide for fear of blockages so these are a great replacement!
My Daughters Dog Rico loves these !!!!!!!!
Our pup LOVES these. EverChew's product is high quality and we can rest assured that the bullystick holder will protect against an accident. The customer service is top class too! Our family is grateful for this option to provide a healthy and stimulating outlet for our Aussie.
Both my doodles are big chewers…they get hours of “chew time” with these bullysticks and they absolutely love them!
This product is perfect! It's nice and small unlike some other holders, and over 5 years and countless sticks, it has never failed once (unlike some other holders). I will gladly stock the pre-drilled holes (or spend time drilling my own) for the security and peace of mind this product offers. It would not be possible for me to love the SafetyChew more!
I have a 3-month-old puppy and I looked everywhere for things that would be safe for her. She loves her ever chew holder and the natural bully stick. She carries it everywhere. She plays with it by tossing it in the air and chasing it. It has been the best thing to keep her busy and to help with her anxiety when I leave the house. I recommend this for anybody who has a new puppy, a middle-aged dog, or an elderly dog.
I love this for keeping my 72 lb Labrador from swallowing a large chunk of the pizzle. I just wish it was less expensive so I could by one every month as they tend to get pretty chewed up. But I like this one over the hard plastic black one that gets very sharp edges when it gets chewed on.
Very clean and no smell product. Dogs love these. Appreciate the natural clean chew for my pups. Great they are drilled for a holder. Keep up the great work.