Terms of service
Last Updated: 27 July 2025
1. ACCEPTANCE OF TERMS
By accessing, browsing, or using this website and our services, including our subscription services powered by Appstle, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please discontinue use immediately.
2. COMPANY INFORMATION
EverChew
Email us at: info@everchew.com
Call us at: 512-249-2890
Mail us at: EverChew, 2210 W. Main St., Suite 107-125, Battle Ground, WA 98604
3. SUBSCRIPTION SERVICES
3.1 Subscription Plans
We offer various subscription plans through Appstle Subscriptions, including:
Pay-as recurring billing
Prepaid subscriptions (one-time and auto-renewing)
Build-a-box and bundling options
Free trial offers where applicable
3.2 Billing and Payment Terms
Subscription Fees: All subscription fees are clearly displayed at the time of purchase and are charged in advance for the applicable subscription period
Payment Methods: We accept payment methods supported by Shopify's subscription API, including Shopify Payments, PayPal Express, Stripe, Authorize.net, and Adyen you cancel your subscription, it will automatically renew at the end of each billing cycle at the then-current subscription rate
Payment Processing: All payments are processed through Shopify's secure payment system in compliance with PCI DSS standards
Failed Payments: If payment fails, we will attempt to process payment for up to three business days. Continued payment failures may result in subscription suspension
3.3 Subscription Management
Customer Portal: You can manage your subscription through our customer portal powered by Appstle, including updating payment methods, skipping deliveries, and viewing order history
Modifications: You may modify your subscription plan, delivery frequency, or products through your customer portal, subject to availability
Inventory: Subscription orders are subject to product availability. We reserve the right to substitute similar products when necessary
3.4 Cancellation and Refunds
For US Customers:
You may cancel your subscription at any time through your customer portal or by contacting customer service
Cancellations take effect at the end of your current billing cycle unless otherwise specified
Prepaid subscriptions: Refunds for unused portions may be provided at our discretion, subject to our refund policy
No refunds for partially used billing periods except where required by applicable state law
For Canadian Customers:
You have the right to cancel your subscription within 15 days of purchase and receive a full refund in accordance with Canadian consumer protection legislation
For cancellations after 15 days, refunds for unused portions may be provided at our discretion
You may cancel at any time through your customer portal or by contacting customer service
3.5 Free Trials
Free trial periods, when offered, allow you to test our subscription service without charge
You must provide valid payment information to start a free trial
If you do not cancel before the trial period ends, you will be automatically charged for your chosen subscription plan
You may cancel during the trial period to avoid charges
4. PRODUCT DESCRIPTIONS AND PRICING
We strive to provide accurate descriptions and pricing for all products and subscription plans. However, we reserve the right to correct errors and update information without prior notice. All prices initially listed in USD, but may be shown in local currency instead, and are subject to change with appropriate notice to subscribers.
5. SHIPPING AND DELIVERY
Subscription Deliveries: Products are shipped according to your selected delivery frequency and shipping preferences
Delivery Estimates: Delivery times are estimates and not guaranteed
Shipping Costs: Subscription shipping may be included in your plan or charged separately as disclosed at signup
Address Changes: You may update your shipping address through your customer portal
6. RETURNS AND EXCHANGES
For US Customers:
Return policies vary by product type and are disclosed at the time of purchase
Subscription box items may have different return policies than one-time purchases
Return window: 30 days from delivery
Refund processing time: 5 business days
For Canadian Customers:
Returns are accepted in accordance with applicable provincial Consumer Protection Acts
You may return products within 30 days of receiving your order
Subscription products follow the same return policy as one-time purchases
Refunds will be processed within 5 business days
7. PRIVACY AND DATA PROTECTION
For US Customers:
Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your personal information. For California residents, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of your personal information.
For Canadian Customers:
We comply with PIPEDA and applicable provincial privacy legislation. Our Privacy Policy details how we collect, use, and protect your personal information in accordance with Canadian privacy laws.
Anti-Spam Compliance (Canada):
We comply with Canada's Anti-Spam Legislation (CASL). You can unsubscribe from marketing communications at any time.
8. THIRD-PARTY SERVICES
Our subscription services are powered by Appstle Inc., a third-party Shopify application. By using our subscription services, you also agree to comply with Appstle's terms of service. Appstle processes subscription data in accordance with their privacy policy and Shopify's data handling requirements.
9. INTELLECTUAL PROPERTY
All content on this website, including text, graphics, logos, and software, is our property or that of our licensors and is protected by copyright and trademark laws.
10. USER ACCOUNTS AND RESPONSIBILITIES
You are responsible for maintaining the confidentiality of your account credentials
You must provide accurate and complete information when creating subscription accounts
You are responsible for all activities that occur under your account
You must be at least 18 years old to create a subscription account
11. LIMITATION OF LIABILITY
For US Customers:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF OUR SERVICES OR SUBSCRIPTION PLANS.
For Canadian Customers:
Our liability is limited to the maximum extent permitted by Canadian law and applicable provincial consumer protection legislation. Nothing in these terms limits your rights under consumer protection legislation.
12. DISPUTE RESOLUTION
For US Customers:
Any disputes arising from these terms shall be resolved through binding arbitration in accordance with the rules of Washington or Texas, except where prohibited by law.
For Canadian Customers:
Disputes will be resolved in accordance with applicable federal laws. Nothing in these terms limits your rights under consumer protection legislation.
13. GOVERNING LAW
For US Customers:
These terms are governed by the laws of Texas without regard to conflict of law principles.
For Canadian Customers:
These terms are governed by applicable federal laws of Canada.
14. FORCE MAJEURE
Neither party shall be liable for any delay or failure to perform due to causes beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government regulations.
15. SEVERABILITY
If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
16. MODIFICATIONS
We reserve the right to modify these terms at any time. Material changes will be communicated via email or website notice with at least 30 days' advance notice for subscription customers. Continued use of our services after changes constitutes acceptance of the modified terms.
17. CONTACT INFORMATION
Questions about these terms or your subscription should be directed to:
Email us at: info@everchew.com
Call us at: 512-249-2890
Mail us at: EverChew, 2210 W. Main St., Suite 107-125, Battle Ground, WA 98604