Frequently Asked Questions

Which size holder does my pup need?

There's no pawfect answer, but the below size guide should answer all your questions!

 

 

What bully sticks fit in the EverChew?

EverChew All-Natural Bully Sticks come pre-drilled and are individually tested so we guarantee a perfect fit with their corresponding holders. Our detailed stick thickness and compatibility guide is listed below:

What thickness should I pick for an aggressive chewer?

Go Jumbo stick with the SuperChew ring.

What’s the best stick size for a 30-lb doodle?

Our 6-inch Thick sticks in the SafetyChew Plus holder are a doodle crowd-pleaser.

How thick is a Regular vs Thick vs Jumbo stick?

Regular ≈ ½-inch, Thick ≈ ⅝-inch, Jumbo ≈ ⅞-inch diameter. Approximate. These are also sorted by weight--so it's a combo of the two properties.

What’s the difference between SafetyChew and competitors?

Most rely on surface friction or a plastic pinch screw; our pin-through design physically locks the chew so it can’t slip—safer for your pup and wallet (no emergency visits to the vet).

Why choose EverChew over budget brand sticks?

We prioritize safety, traceability, and consistency (AND our sticks are low odor).

What is the EverChew?

EverChew is a new kind of bully stick holder. It uses a patented pin locking mechanism to secure your dog's bully stick and maximize chew enjoyment every time. No twisting or cranking needed, and most importantly, no bully stick slipping during chew time. Click play below to see why the EverChew system is vetrinarian, dog and dog-owner approved:

 

How strong is the EverChew nylon pin? My dog will pull and snap it!

We gaurantee your pup cannot defeat our holder. Our patented dual-action pin-lock is simple, yet undefeatable. 4 years later and we have yet to see a snapped nylon pin! Click play below to see how strong EverChew's nylon pin really is:

EverChew VS other bully stick holders?

We designed the EverChew to lock in a bully stick rather than grip the bully stick with plastic or rubber. The EverChew is extremely easy to use (no muscles required) and is made of the highest quality materials to withstand even the toughest chewers through many chew sessions. Here's a quick video of pup's using various holders...

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What are EverChew and EverChew+ made of?

The green holders (EverChew & EverChew+) are made from a medical-grade polymer that is harder than most dog toys, but will still bouce if dropped. Although it's more expensive, we felt it was the right choice becasue we care about your dog. Most dog toys and other bully stick holders are made from materials called TPEs (thermoplastic elastomers) that use cheaper co-polymer blends of species including polyethylene, polypropylene, and polystyrene. We've tested over 100 materials to find the optimum point being both durable, yet soft enough to eliminate potential tooth fractures if your pup accidentally chews on the ring itself. And if your pup chews and consumes small pieces of the green ring, don't worry, our medical-grade polymer is toxin free and will pass right through your pup's system. The polymer itself is made in the USA, and our green rings are also manufactured and assembled in the USA. The nylon pin that locks the bully stick is made from pure nylon and the black push-aside latch is made from nitrile rubber. Both are sourced, manufactured and assembled in the USA!

 

What is the SuperChew holder made of?

The SuperChew holder is made in the USA from nylon (super hard & durable). It's as hard as a Nylabone, and is far harder and more durable than EverChew+. This holder is truly made for SuperChewers & Pup Parents that may forget to supervise during chew sessions! The nylon pin that locks the bully stick is made from pure nylon and the black push-aside latch is made from nitrile rubber. Both are sourced, manufactured and assembled in the USA! 

How does EverChew extend chew time?

Without the use of EverChew, your dog is at risk of choking on or swallowing the last few inches of a bully stick. Our patented nylon pin locks the last inch of the bully stick. In return, your dog will spend extra time (sometimes even hours) attempting to enjoy the last bit!

Is the EverChew a toy?

While your dog may enjoy chewing on the EverChew itself, it is NOT a toy for your dog to play with. It is a safety device to hold your dog's chew to prevent choking/swallowing of the tail end and extend the life of the chew. We recommend that you always supervise your dog while using our holders and to remove the device once your dog has finished their chew (when there is about an inch left).

Dog Slobber! Are EverChew, EverChew+, and SuperChew dishwasher safe?

Yes! We recommend washing our holders with warm water and soap, or place them in the top rack of the dishwasher!

What sizes does the SafetyChew holder come in?

Three: SafetyChew (dogs < 20 lbs), SafetyChew Plus (20-50 lbs), and SuperChew (50 lbs+ or power chewers).

Is the pin-locking system really secure?

Yep—our nylon pin passed 170 lbs of pull-force testing in the lab (that's me standing on the ring that's suspended by the stick from the rafters). Your dog’s jaw can’t budge it, but your fingers can release it in seconds.

What material is the holder made from?

We mold it in the USA from medical-grade polymer (the green holders) or from Nylon (the black one).

What’s in the EverChew Starter Pack?

One size-appropriate holder and a selection of pre-drilled bully sticks so you’re dog is ready to chew right away.

What makes EverChew different from screw-tight holders?

We use a straight-through pin, not surface friction, so there’s zero chance the stick can get pulled free. And our latch mechanism is easy on the hands very every other holder.

Can I toss the holder in the dishwasher?

Top-rack safe--but you may need to re-lubricate the pin with cooking oil or a food safe silicone grease.

What if my dog chews the holder itself?

Redirect to the bully stick and supervise. The polymer is all safe for dogs to chew on and even eat tiny bits of--they will pass through.

How do I know when to take the bully stick away?

Well it's trapped in the holder, so you can let your dog try to slowly soften and work that out in tiny bits--as long as the dog doesn't just start chewing on the holder and tearing it up.

Is there a subscription option?

Yes—subscribe & save on monthly refill packs delivered on your schedule.

Is shipping free?

U.S. orders $125+ ship free; under that is a flat $4. We also ship in Canada.

Can I buy refill packs without the holder?

Absolutely—our pre-drilled sticks come in Regular, Thick, and Jumbo refill bundles so you can re-stock anytime.

Do you offer a money-back guarantee?

Yes—just reach out to us and we'll work something out.

Refund & Return Policy

Your 100% satisfaction is important for us. We offer a 30-day Return & Exchange Policy: Please contact our team at info@everchew.com about refunds and exchanges. Return & Exchange Policy Your 100% satisfaction is important to us. We offer a 30-day Return & Exchange Policy for customers in Canada and the United States. How to Initiate a Return or Exchange To start a return or exchange, please contact our Customer Support team at info@everchew.com within 30 days of receiving your order. Our team will guide you through the process. Eligible Items We accept returns and exchanges of both new and slightly used products. Return Window You have 30 days from the date you receive your order to initiate a return or exchange. Return Shipping Customers are responsible for the cost of return shipping. Please ensure your return package is securely shipped by mail. Restocking Fees We do not charge any restocking fees. Refund Processing Once we receive your returned item, please allow up to 2 business days for your refund to be processed. Refunds will be issued to your original payment method. Exchanges Exchanges are accepted within the 30-day return window. Please contact us at info@everchew.com to arrange an exchange. For our full return and exchange policy details, please visit:https://everchew.com/apps/help-center#hc-refund-return-policy-1

Where does EverChew ship to?

We currently ship to the United States and Canada. Please note, Canadian orders may take an additional 7 business days for processing as our Canadian operations are still ramping up.

Why is the color of my EverChew slightly different than the website images?

To complete an exact color match, it would have cost thousands of dollars and took additional time. We want to make EverChew affordable to as many dog owners as possible, so we decided against spending additional time and resources completing the color match.

Where can I buy EverChew?

Right here on our website! Our EverChew All-Natural Bully Stick refill packs can also be purchased directly on our website.

Returns and Refunds

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy: If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Timing: we have a 30-day Return & Exchange Policy, from the day the item was received. To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. For returns, please email info@EverChew.com with the subject 'Returns' and include your order number, name and the reason for the return. EverChew will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost package" situations. Please note that customers are responsible for shipping costs of returned items. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. Please note, the original shipping fee is not refundable - if EverChew provides the customer with a prepaid return shipping label, the cost of the label will be deducted from the refunded amount.

Sales Tax

We have to charge sales tax where the states require us to.

How much is shipping?

For US orders, we charge a flat rate of $4. For Canadian orders, we charge a flat rate of $14. Canadian orders ship from Ontario, CA and US orders from Washington State.

Why are bully sticks so pricey?

They’re pure muscle, slow-processed, and sourced from human-grade cattle. And they only come from boy cows that only have 1 pizzle each.

EverChew All-Natural Bully Sticks 101

Bully stick quality is our top priority at EverChew, because let's face it; dogs are family. Our All-Natural Bully Sticks are produced in USDA and FDA approved facilities and meet the qualifications to be certified Organic. Our free-range South American cattle are humanely raised and grass-fed.

What makes EverChew All-Natural Bully Sticks different?

Our All-Natural Bully Sticks come with a pre-drilled hole so the bully stick can be used with the EverChew right out of the package. The nylon pin of the EverChew goes through the hole in the bully stick to lock the bully stick in place.

What are bully sticks?

A bully stick is a single-ingredient dog chew that is made from lean and high-protein beef, specifically, the pizzle (or penis) of a bull. Dogs of any breed, size, or age can take advantage of their many great health and dental benefits, while satisfying their natural instinct to chew.

Do bully sticks help with bad breath?

Chewing reduces plaque bacteria, which is a root cause of stinky dog breath.

Do bully sticks help with teething pain?

Yes—the pressure soothes sore gums just like a teether with a baby.

Will chewing bully sticks calm my anxious dog?

Many dogs find the repetitive gnawing soothing, and the holder keeps them engaged longer for a true chill session.

Will bully sticks make my house smell?

Our low-odor bully sticks keeps the living room sniff-friendly. Any mild scent usually fades once the stick dries between sessions.

How should I store leftover bully sticks?

We just leave a partially chewed stick in the holder for the dog to revisit. You shouldn't seal up a stick that still wet because it could mold--but you can seal it up after you let it dry out. If the sticks aren't wet, you can store in a bag or jar as you wish. They are even ok to just keep out in the open. That's how I (Kirby) store mine in a old plastic tub just in the garage where I can grab one easily for refill.

What size are our bully sticks?

6 inch regular bully sticks. Our average bully stick weight is approximately 24 grams, which many companies consider to be thick (not regular). We are hoping to expand our product line to include additional thicknesses and lengths. Let us know if you would be interested!

Bully stick shelf life?

A bully stick will last 2+ years from the time it is produced, if it is stored in a cool, dry place (room temperature is fine). EverChew guarantees our All-Natural Bully Sticks will be fresh for a minimum of 18 months! If you store your bully sticks in a warm or damp location, we cannot guarantee how long they will last due to the uncertainty of the storing process.

Where should I keep my bully sticks?

We recommend you store your bully sticks in a cool, dry place. Any heat or moisture may cause bully sticks to produce a stronger odor than when you received them. Many customers actually store bully sticks in the freezer!

Can I reuse a partially chewed stick?

Sure—let it dry. That's it. We just set our's on a shelf and then hand it back down later.

How are bully sticks made?

Our all-natural bully sticks start out as a bull pizzle (beef penis). They are rinsed thoroughly and hung to drain any fluids. Once bully sticks are naturally dried they are baked at a high temperature for an extended amount of time to eliminate bacteria and reduce odor as much as possible. Our suppliers are of the highest of quality and use safe, chemical-free production processes.

Do our bully sticks stink?

Let's be fully transparent, there's no such thing as an all-natural odor-free bully stick. To produce 100% odor-free bully sticks, chemicals would need to be used Would you eat bleach?!The majority of the odor in a bully stick comes from the fluids within the pizzle, which makes the drainage process critical. Many bully stick companies do not adequately drain the pizzle resulting in the disgusting smell that us humans hate.Our sticks are drained, dried, and baked longer than normal bully sticks to reduce the odor even more than the standard process would. The meticulous draining process and extra baking time reduces moisture levels, resulting in a nearly odor-free bully stick!

Why are bully sticks better than other treats?

Other popular treats such as rawhide, bones, nylon bones, or antlers are not digestible, may splinter, or may break dog's teeth. Bully sticks are a 100% digestible alternative and are extremely safe when eaten with the EverChew. An unsecured bully stick may be a choking hazard or may cause an intestinal blockage. To eliminate these risks, use the EverChew!

What is a serving size for bully sticks?

This is highly variable based on the size of your dog. Our bully sticks are packed with lean protein and there is approximately 75 to 95 kcal per 6 inch stick. For an exact serving recommendation we advise speaking with your vet.

What’s the shelf life of EverChew bully sticks?

Two years easy—just keep them dry and they’ll stay fresh. But we have sticks that are as old as the company (2019) that are in a a few display protoypes and the are still good. And the dog once ate one about 5 years old that got knocked down and he was fine--even happy he finally got what was once just a out of reach temptress.

Are EverChew bully sticks high in calories?

Each 6-inch regular stick is roughly 88 calories. Factor that into your pup’s daily intake to keep the waistline trim.

How many bully sticks can my dog have per week?

Most vets recommend one stick every day or two—bully sticks should stay under 10 % of total calories. When in doubt, ask your vet and adjust meal portions.

Can bully sticks help my dog’s teeth?

Absolutely. The gentle scraping action acts like nature’s toothbrush, helping reduce plaque and tartar while your dog is in joyous delight.

How long will one EverChew bully stick last?

Chew time varies by dog, but our 6-inch sticks keep moderate chewers busy 30-60 minutes.

Do EverChew sticks smell?

The sticks are fully rinsed and oven-baked to prevent odor, so most customers report a mild to no-odor experience—especially compared to most other brands.

Are bully sticks safe?

When consumed properly, YES! Bully sticks are 100% digestible and provide vast number of health benefits for your pup. Unfortunately, every year, 1000s of dogs end up at the emergency vet due to a bully stick related choking incident. The last few inches of a bully stick can easily be swallowed by your dog and pose an immediate choking risk or become lodged in their system somewhere else down the track. To eliminate these risks, use the EverChew!

Are bully sticks safe for puppies?

Yes, as soon as your vet clears them for hard chews—usually around 12 weeks. Start with a thinner stick and supervise until you learn your pup’s chew style.

Are there chemicals in our bully sticks?

No. Never. Our EverChew All-Natural Bully Sticks are free of growth hormones and antibiotics. Additionally, no preservatives or chemicals are used in or on our bully sticks. Additionally, our bully sticks are produced in a USDA approved facility. To reduce the odor as much as possible we use an extended baking time.

Are EverChew bully sticks really just one ingredient?

Yep—each stick is 100 % grass-fed beef pizzle, nothing else. No antibiotics, hormones, or funky fillers—just slow-baked protein your pup can digest.

Do EverChew sticks contain rawhide?

No. Rawhide is chemically processed hide; our sticks are 100 % muscle and fully digestible.

Are your bully sticks treated with chemicals?

Never. We use heat and airflow, not bleaches or smoke liquids, to prepare every chew.

Can my dog choke on a bully stick nub?

Yes—that’s why we created the SafetyChew holder to lock the final inch in place and prevent gulping accidents.

Are bully sticks suitable for dogs with allergies?

If your dog tolerates beef, yes. They’re single-protein and grain-free.

Do bully sticks cause diarrhea?

They should not. Occassionally we hear of dogs having issues with beef, but with experiments you can figure out what is really causing the problem.

Terms & Conditions

Our Terms and Conditions establish the legal agreement between EverChew and our customers when you use our website or purchase our products. By shopping with us, you agree to follow these terms, which help protect both your rights as a customer and our business operations. These terms cover everything from how we handle your orders and payments to our policies on returns, shipping, and product safety. We update these terms occasionally to reflect changes in our business practices or legal requirements, and we'll notify customers of any significant changes through our website.

Order processing:

EverChew accepts all major credit cards, PayPal, and other secure payment methods available through our checkout system. Your payment is processed immediately when you place an order, and you'll receive an email confirmation with your order details and tracking information once your items ship. All prices include applicable taxes where required. We reserve the right to refuse or cancel orders that appear fraudulent or violate our terms of service, and in such cases, any payments will be refunded to the original payment method within 5-10 business days.

Return and refund policy:

We offer a 30-day return policy on all EverChew products, meaning you have 30 days from the date you receive your order to request a return if you're not completely satisfied. Items must be unused and in their original packaging for a full refund, though we understand that dog chew products may need to be tested for fit - just contact us at info@everchew.com to discuss your specific situation. Since our bully sticks are consumable pet treats, we cannot accept returns on opened food products for health and safety reasons, but we'll work with you on a case-by-case basis if there are quality concerns. Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product.

Protecting customer information:

EverChew is committed to protecting your personal information and uses secure, encrypted systems to process payments and store customer data in accordance with our Privacy Policy. We will never sell or share your personal information with third parties for marketing purposes without your explicit consent. 

Contact details:

EverChew is owned and operated by a small team of dog lovers dedicated to pet safety and quality products. You can reach us by email at info@everchew.com where a real human will respond to your inquiry, or call us at 512-249-2890. We're always happy to answer questions about our products, help with order issues, or provide guidance on choosing the right EverChew products for your dog's size and chewing habits.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.EverChew.com (the Site).Personal Information We CollectWhen you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.We collect Device Information using the following technologies: - Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - Log files track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as Order Information.When we talk about Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.How do we use your Personal Information?We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing/advertising campaigns). Sharing Your Personal InformationWe share your Personal Information on a limited basis with third parties to help us use your Personal Information to better serve you, as described above. For example, we use Shopify to power our online store “ you can read more about how Shopify uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site “ you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Behavioral MarketingAs described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's (NAI) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.You can opt out of targeted advertising by using the links below: - Facebook: https://www.facebook.com/settings/?tab=ads - Google: https://www.google.com/settings/ads/anonymous - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-adsAdditionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/. Do Not TrackPlease note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser. Your RightsIf you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. Data RetentionWhen you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. ChangesWe may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. MinorsThe Site is not intended for individuals under the age of 13. Contact UsFor more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@EverChew.com

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